24/7 service
Industrial automation service 24/7.
When the line stops, every hour counts. We service PLCs, variable speed drives, operator panels, robots and vision systems from various manufacturers, on site and via remote access, with 24/7 standby.
One service partner for all your automation.
Industrial automation service tends to be fragmented. One company services the robot, another the PLC, a third the cameras, and a fault at the interface between them gets passed around like a hot potato. We service the whole control chain: sensors, actuators, variable speed drives, PLCs, operator panels, visualisation, robots, vision systems and manufacturing information systems. You have one phone number and one accountable partner who sees the fault through to the end, whichever part of the process it came from.
Our service engineers are available for urgent faults 24 hours a day, 7 days a week. We solve a large share of problems remotely via secure remote access, without waiting for an engineer to arrive. When an on-site visit is needed, the engineer arrives with the diagnosis already done and the parts they are likely to need. Under a service contract we know your process in advance and hold program backups and documentation, so we do not waste time working out how the line is wired.
Besides repairs we also do what prevents faults: regular preventive maintenance, program backups, replacement of components nearing the end of their life, and repair and refurbishment of electric valve actuators. We also service photovoltaic plants and large-scale battery storage. Behind the service is an engineering team that has been designing and commissioning automation since 1993, so it also understands why the system was designed the way it was.
What we service.
PLC and control system service
ABB, Omron, Rockwell, Schneider and Siemens. Diagnostics, program changes, module replacement and restore from backup.
Drives and variable speed drives
Danfoss, Rockwell, Siemens and Vonsch. Parameter setting, replacement and root cause analysis of recurring faults.
HMI and visualisation
FactoryTalk View, InTouch, WinCC and Weintek. Changes to screens, alarms and recipes, and recovery after an operator station failure.
Robot service
ABB, Fanuc, KUKA and Mitsubishi. Program corrections, recovery after a collision, component replacement and preventive maintenance.
Vision systems
Cognex, Keyence, Omron and Halcon applications. We deal with false NOKs, lighting changes and new part variants.
Valve actuator repair and refurbishment
Repair and replacement of the electronic controller and limit and torque switches, and retrofitting of position feedback.
Types of service.
We set the scope of service according to how critical the process is to your production.
- Warranty service for the systems we supplied
- Post-warranty service, including equipment from other suppliers
- Contract service with a monthly fixed fee and 24/7 standby
- Preventive maintenance one or two days a month
- On-demand service
- Remote access, monitoring and administration
- Hardware maintenance of control systems and drives
- Maintenance, inspection and fault finding for photovoltaics and battery storage
Brands we service
How contract service works.
Fault report
By phone or e-mail at any time, including nights and weekends. Under a service contract, with the agreed standby.
Remote diagnostics
Via secure remote access we check the PLCs, drives and alarms. Some faults we fix straight away.
On-site visit
The engineer arrives with the diagnosis and parts ready. After the repair you receive a service report with the root cause of the fault.
Prevention
Regular preventive maintenance, program backups and recommendations to replace at-risk components before they fail.
Related services.
Spare parts
Parts for robots, PLCs, drives, sensors, grippers, safety devices and control panels from proven manufacturers.
Line retrofit
Modernisation of machines and lines: new controls, drives, sensors and safety with minimal downtime.
PLC programming
PLC control systems, HMI operator panels and SCADA for Siemens, Rockwell, ABB, Omron and Schneider.
Frequently asked questions.
Did not find your answer? Write to us and we will reply within 24 hours.
Do you provide 24/7 industrial automation service?
Yes. Under a service contract you have standby 24 hours a day, 7 days a week, including weekends and public holidays. Some faults we solve immediately via remote access; for the rest an engineer heads out to site.
How much does contract service cost?
The monthly fixed fee depends on the scope of the process, the required response time, the number of preventive maintenance days and the distance to the site. We prepare an exact quote after a site visit and an equipment inventory. On-demand service without a contract is charged by the time actually worked.
Do you also service equipment you did not supply?
Yes. Most plants have equipment from several suppliers, and that is exactly where a single service partner makes the most sense. At the start we take an equipment inventory, back up the programs and check the documentation so we do not lose time when a fault occurs.
How does remote access work and is it secure?
We connect via an encrypted VPN connection that can only be activated with your consent. We only have access to the devices you specify, and every connection is logged. This lets us diagnose PLCs, drives and HMIs without a site visit.
Do you repair electric valve actuators?
Yes. We maintain, repair and refurbish actuators, including repair or replacement of the electronic controller and the limit and torque switches. On request we also add position feedback, for example via a 4 to 20 mA current output.
Can you also supply spare parts?
Yes. We supply spare parts for robots, PLCs, drives, sensors, grippers and safety devices. Under a service contract we recommend which critical parts to keep in stock at the plant.
Do you need service or a service contract?
Tell us what equipment you run and what has broken down or what you want covered. For a contract, we will get back to you within 24 hours with a proposed scope and price.